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CUSTOM POTTERY

Birth plates

Specialty plates celebrating a birth or birthday

Hand-carved earthen-ware bowls and plates

Ordering Terms & Conditions

January 2016: Presently Crow Hill studio is in the moving process. Pottery orders are postponed until July 2016.

Shipping: Items will be shipped after payment is cleared. We primarily ship via Priority Mail but may use UPS or DHL if they offer a better price and service. We will calculate the shipping/handling costs when we receive the mailing address so that you will know the exact cost. We'll be happy to ship your purchase to another shipping address and enclose a gift card if you would like one sent.

Payment: Custom orders which are personalized may require a down payment and then final payment when the item is finished and shipped or prepayment if the customer so chooses. Items may be purchased using PayPal or by credit card directly. Direct credit card purchases are processed by Oakleaf Pottery, of which Crow Hill Pottery is an associate.

Returns: We want our customers to be happy with their purchase. If the item is significantly different from what is expected, please contact us and let us know what the problem is. If agreeable, we will arrange for a return with a refund less shipping costs or an exchange for something of equal value. Shipping costs for returns will be the responsibility of the buyer. If an uninsured item is damaged during shipment we will need evidence of the damage and the responsibility will be ours for replacement.

Privacy Policy: Crow Hill Pottery is the sole owner of information gathered from customers submitting an order. We value individual privacy, yours as well as our own. Consequently, we will not give out names and addresses or any other information of a personal nature for any reason without the express consent or instructions of the individual. However, use of a credit card directly for purchase requires the information be processed by Oakleaf Pottery, of which Crow Hill Pottery is an associate. When transactions are completed, all information is purged from the system.